While we don't provide trial periods, you have the option to choose our smallest package to test our services. It's important to be aware that we do not offer refunds for any paid services, as all payments are considered final. However, should you encounter any issues with the proxies or software, we are here to assist you in resolving them. Thank you for your understanding.

Our software is crafted to be compatible with every version of the Windows operating system. However, if you experience problems like AlphaProxies not initiating or exposing your real IP address when using a proxy, please follow the steps below sequentially until the issue is resolved:

1. Antivirus Interference: Your antivirus software's Active Protection or Real-time Protection features may have unintentionally obstructed AlphapProxies proxy functionality. To resolve this issue, you may need to temporarily disable your antivirus software (such as Norton or 360) or add AlphapProxies files to the antivirus whitelist. After taking these steps, download the latest version of AlphaProxies and try using it again.

2. Software Conflicts: The problem may arise from conflicts with other software. Specifically, "Utorrent" has been recognized as conflicting with AlphapProxies default proxy engine. To resolve this, uninstall Utorrent and restart your web browsers. We will continue updating this list as more conflicting software is identified.

3. Compatibility with Windows Copy: If your Windows system is not an authentic Microsoft copy and is missing essential files required for AlphapProxies default proxy tool, you may face issues. In such instances, it is advisable to opt for "Proxifier Standard Edition" as an alternative proxy tool due to its improved compatibility. The procedure includes:

a. Install "Proxifier Standard Edition" and finalize the registration process (you can obtain the key through an online search or acquire it from Proxifier).

b. In the AlphaProxies client, go to "Settings" > "Proxy Tool" and select "Proxifier Standard Edition (More Stable)."

4. System-Level Issues: If you have followed the three steps mentioned above and AlphaProxies still doesn't work, the problem may be related to your system. In such situations, reinstalling your operating system might be necessary. Make sure you are using a legitimate, unaltered version of Windows directly from Microsoft. Keep your Windows installation current, and then attempt using AlphaProxies again. Thank you for your cooperation.

Certainly! Each proxy requires 1 proxy balance, and you have the flexibility to use a proxy from any country, state, or city without any restrictions.

Certainly, your colleagues can share the same Alpha Proxies account, but this is applicable only if you and your coworkers belong to the same company and operate from the same location. It's important to note that sharing your account with individuals outside of your company will lead to immediate account suspension.

If you encounter challenges logging into our software, it may be attributed to an unreliable network or connectivity issues between your network and our servers situated in the US. To address this, consider utilizing a fast and stable VPN connection to the USA before using our Alpha Proxies and proxy services. This can assist in establishing a dependable connection and enhancing your overall experience.

When employing a proxy, it subtracts 1 proxy balance from your account, and the usage is valid for up to 24 hours. It's important to be aware that our proxies are residential proxies, and their lifespan usually ranges from a few hours to a few days, which is normal for this type of proxy. If you desire to extend the usage duration beyond 24 hours, you can add the proxy to the "Favorite Proxies" section from the "Today's List" tab.

Ensure that the folder where you've placed the Alpha Proxies software has a name without any special characters, and it includes only English characters—no Chinese, no Russian.

Normally, proxies listed in the "Today's List" are removed after 24 hours. Yet, if there are particular proxies you want to use for an extended period, you can now do so by utilizing the "Favorite Proxies" feature.

To achieve this, right-click on the desired proxies in the "Today's List" and add them to "Favorite Proxies." This enables you to organize and manage your proxies by creating distinct groups and assigning tags. Should you wish to eliminate a proxy from "Favorite Proxies," select it and press the "Delete" key. Furthermore, you can delete an entire group, removing all the proxies within that group.

Bear in mind that using proxies from "Favorite Proxies" after 24 hours will result in a deduction of 1 account balance.

The default value for the "Proxy connection wait timeout" option is 60, and this is generally recommended as the optimal setting for most users. In the majority of cases, there is no need to adjust this setting, as increasing the value beyond 60 may lead to slower proxy connection speeds.

Nevertheless, in specific situations, users may engage with particular websites that generate search results or responses only after an extended period, possibly a few minutes. If you encounter such instances and require the website to deliver results as usual, you have the option to modify the timeout value accordingly. For instance, if a website produces results after 120 seconds, you can set the timeout value to 120 or slightly higher to accommodate the delay.

To enhance the proxy availability in specific countries, you can decrease the frequency cap. Navigate to the "Settings" tab and find the "Limit used S5 IP" option. By default, this value is set to 744 hours (31 days), serving as a frequency cap for the SOCKS IP addresses in the "Proxies List" tab. This implies that the same proxy IP will not reappear in the "Proxies List" tab for a duration of 744 hours.

To acquire additional proxies, you can modify this setting to a lower value. The permissible range for this setting is between 24 hours and 744 hours. By reducing the frequency cap, you will gain access to a broader selection of proxies in a shorter period.

Certainly! Our software is entirely secure for use. The detection by antivirus software is simply a false positive. Although we are actively working to have our software whitelisted, this process may take some time.

You can be confident that our software poses no security risks. If your antivirus program flags it, you can either temporarily disable the antivirus or manually add our software to its whitelist. This will enable you to use our software seamlessly without any interruptions or concerns.

The occurrence of a white interface in Alpha Proxies when used with Parallels Desktop is due to a bug in Parallels Desktop. To rectify this issue, please follow these steps:

Go to the directory where Alpha Proxies is installed. Find the file named "msvbvm60.dll" within the Alpha Proxies directory. Delete the "msvbvm60.dll" file from the Alpha Proxies directory. Restart Alpha Proxies and check if the white interface issue is resolved. By removing the "msvbvm60.dll" file, you can resolve the bug from Parallels Desktop causing the white interface problem. Following these steps should ensure that Alpha Proxies functions normally without the white interface issue.

Error code 3706 signals the absence of a crucial component on your system. To rectify this problem, please proceed with the following steps:

Go to the Microsoft website and download the "Microsoft Access Database Engine 2010 Redistributable."

After reaching the download page, choose the correct version (32-bit or 64-bit) according to your system configuration. If you're uncertain, you can verify your system specifications using the following steps:

On Windows, right-click on "My Computer" or "This PC" and choose "Properties." Find the "System Type" to identify whether you have a 32-bit or 64-bit system. Once you've identified the correct version, click the "Download" button to initiate the download process.

After the download finishes, find the downloaded file and execute the installer.

Adhere to the on-screen prompts to install the "Microsoft Access Database Engine 2010 Redistributable" on your system.

Following the installation, restart the Alpha Proxies Client and verify if the error code 3706 has been resolved.

By installing the "Microsoft Access Database Engine 2010 Redistributable," you ensure the availability of the essential component needed for proper functionality of the Alpha Proxies Client.

If you encounter the problem of your software or browser automatically closing upon changing proxies, you can address it by following these steps:

Launch the Alpha Proxies software and navigate to the "Settings" tab. Find the option named "On proxy change close Apps automatically." Ensure that this option is not selected.

By deactivating the "On proxy change close Apps automatically" option, you can avoid the automatic closure of your software or browser when switching proxies. Following these steps will enable you to change proxies without experiencing the issue of automatic closure.

Certainly, the communication protocol among relays is robustly encrypted. We employ a proprietary algorithm to guarantee the security and confidentiality of transmitted data. This encryption plays a vital role in securing communication, shielding it from unauthorized access or interception.

Install "Proxifier Standard Edition" and complete the registration process. In the software, navigate to "Settings" -> "Proxy Tool," opt for "Proxifier Standard Edition (More Stable)," and then choose "Global Proxy" under "Proxy Rules."

To update your password, adhere to these steps:

Go to the official alphaproxies.io website and select the "Login" button. On the login page, choose the "Reset Password" option.

Your system has an incomplete and buggy installation of Office, lacking essential files, which is causing conflicts with AlphaProxies. Simply uninstall Office to resolve this issue.